Terms & Conditions

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Fresh Energy : terms and conditions

In these terms and conditions Fresh Energy Connections Limited company registered number 12386882  whose registered office is  109a Church Street, Littleborough, England, OL15 8AA

  referred to as Fresh Energy

The customer of Fresh Energy is referred to as the Customer

Definitions
“Agreement”: the contractual relationship between Fresh Energy and the Customer as set out in these terms and conditions and Letter of Authority.

“Breach Fee”: payment due from the Customer to Fresh Energy in the event of a Customer Breach.
“Commencement Date”: has the meaning given in clause 1.

“Commission Payment”: the payment Fresh Energy is entitled to receive from the Supplier as result of the Customer entering into the Contract.

“Confidential Information”: means such information as one party may provide to the other as part of or in relation to this Agreement.

“COT”: a change of tenancy whereby once the supply of energy under the Contract has commenced the Customer permanently vacates the premises that the Contract relates to and if another party takes over the energy supply in whole or in part at those premises that party is not connected to or associated with the Customer (a party is connected to the Customer if it falls within the definition set out in sections 1122 and 1123 Corporation Tax Act 2010).
“Customer Breach”: any act or omission of the Customer that represents a breach of the terms of this Agreement by the Customer.

“Contract”: the contract entered into by the Customer (or by Fresh Energy on the Customer’s behalf) with the Supplier for the supply of energy and as part of the Services and any extensions to this Agreement.

“Customer Obligations”: as set out in clause 2.

“Data Protection Legislation”: all relevant data protection and privacy legislation in force from time to time in England and Wales a non exhaustive list of which includes the General Data Protection Regulation ((EU) 2016/679); the Data Protection Act 2018; the Privacy and Electronic Communications Directive 2002/58/EC (as updated by Directive 2009/136/EC) and the Privacy and Electronic Communications Regulations 2003 (SI 2003/2426) as amended.

“Letter of Authority”: such letter(s) of authority being as the Customer may sign from time to time.
“Services”: the services that Fresh Energy will provide to the Customer including presenting the Customer with details of a proposed supply contract(s) from one (or a number) of Suppliers from BROKER’S portfolio of suppliers for the Customer to choose to accept and as set out in the Letter(s) of Authority. 

“Supplier”: the supplier that the Customer enters into a Contract with.

“Working Day”: Monday to Friday other than a public holiday in England.

 

1. SUPPLY OF SERVICES

The Customer agrees that:
(i) the Letter(s) of Authority constitutes a request by the Customer to purchase Services in accordance with these conditions. This Agreement shall come into existence (Commencement Date) when the Letter(s) of Authority signed by the Customer is received by Fresh Energy;
(ii) the Customer agrees that in return for Fresh Energy receiving the Commission Fresh Energy shall supply the Services to the Customer as per this Agreement; and
(iii) Fresh Energy is not a price comparison service. Although Fresh Energy works with many suppliers of energy it does not have access to every such supplier. 

Fresh Energy does not guarantee that it will arrange what a third party may claim is the cheapest supply available. Fresh Energy considers a number of factors when assessing which suppliers and which supply contracts are best suited to the Customer. 

Fresh Energy will seek the option(s) that in its opinion is/are best suited to the Customer with price of the supply being just one of the factors to consider.

2. CUSTOMER’S OBLIGATIONS 

The Customer’s attention is drawn to this clause: the Customer’s obligations under the Agreement

The Customer agrees:
2.1 (i) to co-operate with Fresh Energy in all matters relating to the Services and not in any way through acts or omissions hinder, prevent or delay the provision of the Services;
(ii) to comply at all times promptly and completely with all the provisions of the Agreement;

(iii) to take up the supply of energy under the Contract and comply with all of its obligations under the Contract;
(iv) to provide such information, data or documents as Fresh Energy may request from time to time;

(v) to ensure that all information and documents provided to Fresh Energy is complete, up to date and accurate at all times;

(vi) to provide such assistance as Fresh Energy may reasonably require from time to time in relation to the Services;

(vii) to immediately inform Fresh Energy in the event there is any change in the Customer’s circumstances which may affect the provision of the Services;
(viii) to comply with the provisions of the Bribery Act 2010 and any other applicable legislation; and

(ix) not to enter into any other contract (for any reason including due to a change in tenancy or change in occupancy) for the supply of energy (“Other Contract”) for the intended period of the Contract whereby that Other Contract provides energy and/or the Services, whether in whole or in part, to be provided under the Contract.

2.2 In the event of a COT the Customer must inform Fresh Energy in writing twenty eight days prior to the COT occurring of the intended COT and provide with such written notice a letter from the Customer’s solicitor confirming that the vacation of the premises is a COT and provide sufficient evidence to enable Fresh Energy to satisfy itself as to the nature of the COT; this may include (a non exhaustive list by way of example only) a land sale contract/TR1, assignment or surrender of a lease certified by the Customer’s solicitor.

3. CUSTOMER’S BREACH OF THE AGREEMENT: SUSPENSION AND TERMINATION

The Customer’s attention is drawn to this clause: the consequences of the Customer breaching the Agreement

In the event of such termination or suspension Fresh Energy is relieved of all its obligations under the Agreement. 

Further in the event of:

(i) termination (that may conclude suspension); or

(ii)  any breach of a Customer Obligation for whatever reason

the Customer will on receipt of demand pay to Fresh Energy the Breach Fee. The Breach Fee shall be subject to each meter/connection on a individual basis and payment of whichever is higher either: 

(i) representing the Commission Payment (or such balance of the Commission Payment yet to be paid to Fresh Energy which Fresh Energy would have received from the Supplier but has not received due to the Customer Breach; or

(ii) a fixed amount of £1000.

VAT is due to be paid on a Breach Fee.

The Customer agrees that the Breach Fee is due to be paid within seven days of receiving a demand for the same and that it enjoys no right of set-off, defence, counterclaim or other reason to withhold or delay payment. 

The Customer agrees that the Breach Fee, whether fixed or Commission based, represents the reimbursement of loss suffered by Fresh Energy Limited resulting from the Customer Breach. It does not represent an unfair gain or windfall on the part of Fresh Energy that is in the nature of or is capable of falling within the definition of a penalty. 

The Commission Payment for the purposes of this clause is calculated on the basis of the consumption as set out in the Contract or related documents. 

The Breach Fee is due to be paid as per this clause irrespective of any date or dates the Supplier may have been due to make the Commission Payment to BROKER.

4. CONSEQUENCES OF TERMINATION

Termination or expiry of the Contract shall not affect:

(i) any rights, remedies, obligations or liabilities of the parties that have accrued up to the date of termination or expiry; and

(ii) the liability of the Customer to Fresh Energy in the event of a Customer Breach.

5. COMMISSION PAYMENTS To Fresh Energy

The Customer’s attention is drawn to this clause: the Commission Payment that will be made to Fresh Energy

The Customer agrees and acknowledges the Commission Payment will be due to be made to Fresh Energy and that such the Commission Payments are as disclosed in the principal contractual terms provided to the Customer. 

Unless otherwise agreed between Fresh Energy and the Customer the Commission Payment will be included in the charges due to be paid by the Customer to the Supplier.

Should at any time the Customer wish to be provided with more information as to the Commission Payment then it should contact Fresh Energy. 

6. LIMITATION OF LIABILITY

The Customer’s attention is drawn to this clause: limits to the liability of FRESH ENERGY  to the Customer 

The Customer acknowledges and agrees that by entering into the Contract the Customer contracts directly with the Supplier and not for the supply. The Customer therefore further acknowledges that FRESH ENERGY incurs no liability arising from or in connection with the Customer’s obligations and liabilities arising under the Contract. 

The Agreement does not seek to avoid Fresh Energy's liability to the Customer where such liability arises from dishonesty on the part of Fresh Energy or death or personal injury on the part of the Customer. 

Fresh Energy's total liability (including any principal, interest, costs and charges whatsoever and howsoever arising) to the Customer shall not in any event exceed the amount of the Commission Payment received by Fresh Energy.

The Customer acknowledges and agrees that Fresh Energy's representatives, agents and employees shall incur no liability to the Customer by virtue of the Agreement or in relation to it save where such liability is incapable of being excluded by law. 

Subject to the above Fresh Energy incurs no liability to the Customer that arises under or in connection with this Agreement in respect of:

(i)     loss of profits;
(ii)    loss of sales or business;
(iii)   loss of agreements or contracts;
(iv)   loss of anticipated savings;
(v)  loss of or damage to goodwill; or
(vi)   indirect or consequential loss.

 

Should the Customer assert liability on the part of Fresh Energy then it must notify Fresh Energy in writing to that effect:

within six calendar months of the first event said to give rise to such liability coming to the attention of the Customer, its agents or representatives; or 

within six calendar months of the first event said to give rise to such liability which ought reasonably to have come to the attention of the Customer. 

The notice must be in writing and must identify the event and the grounds for the claim in reasonable detail and provide copies of all relevant documents and information.

In the absence of such timely notification Fresh Energy shall have no liability to the Customer. 

Fresh Energy makes no express warranties and specifically disclaims any implied warranties with respect to the performance of Services to the extent permissible by law.

This clause survives termination of the Agreement.

7. DATA PROTECTION

Fresh Energy does not anticipate receiving any personal data (as defined in data protection legislation from time to time) from the Customer other than contact details of the relevant personnel who are responsible for dealing with the Agreement.

The Customer agrees that Fresh Energy may share such contact details with the Supplier, its agents and representatives.

Each party shall comply with all the obligations imposed on a controller under the Data Protection Legislation.  

 8. CONFIDENTIALITY

Neither party shall disclose to any third party any Confidential Information in respect of the other at any time acquired in connection with this Agreement and no reference is to be made to this Agreement by either party in any advertising publicity or promotional material without prior written consent of the other party. 

 9. NOTICES
Any notice given to a party under or in connection with the Agreement shall be in writing and shall be delivered by hand or by pre-paid first-class post or other next Working Day delivery service at its registered office (if a company) or its principal place of business (in any other case).

 

Any notice shall be deemed to have been received:
(i) if delivered by hand, on signature of a delivery receipt or at the time the notice is left at the proper address; and
(ii) if sent by pre-paid first-class post or other next Working Day delivery service, at 9.00 am on the second Working Day after posting or at the time recorded by the delivery service.

 

10. DISPUTE RESOLUTION: non micro business Customers only

The parties will each use their reasonable efforts to negotiate in good faith and settle any major or material dispute that may arise out of or relate to the Agreement. If any such dispute cannot be settled amicably through ordinary negotiations by the respective representatives the dispute shall be referred to the senior representatives nominated by the Parties who will meet (physically or virtually) in good faith in order to try and resolve the dispute.

If the dispute or difference is not resolved as a result of such meetings either party may (at such meeting or within fourteen days of its conclusion) propose to the other in writing that structured negotiations be entered into with the assistance of a neutral adviser or mediator (the Adviser) before resorting to litigation with costs shared equally.

If the parties fail to reach agreement in the structured negotiations within twenty one days of the Adviser being appointed, either party may then refer any dispute to litigation.

11. GENERAL MATTERS 

If any term or provision of the Agreement is held invalid, illegal or unenforceable for any reason by any court of competent jurisdiction, such provision shall be severed and the remainder of the provisions shall continue in full force and effect as if the Agreement had been agreed with the invalid, illegal or unenforceable provisions eliminated.

The Agreement constitutes the entire agreement between the parties and supersedes any previous agreement or understanding. The Agreement may not be varied except in writing between the parties.

No failure or delay by either party in exercising any of its rights under the Agreement shall be deemed to be a waiver of that right, and no waiver by either party of any breach by the other shall be considered as a waiver of any subsequent breach of the same or any other provision.

The parties acknowledge and agree that the Agreement shall not establish or constitute any relationship of partnership, joint venture, franchise or agency between the parties and except as otherwise expressly provided or agreed neither party shall have the power to bind the other without the other's prior written consent. 

The Customer agrees not to assign, mortgage, charge, transfer, subcontract, delegate, declare a trust over or deal otherwise with any of its rights and obligations under this Agreement. 

The Customer grants Fresh Energy a fully paid-up, non-exclusive, royalty-free, non-transferable licence to copy and modify any materials and information provided by to the Customer to a Supplier in relation to a potential Contract.

Fresh Energy will use its reasonable endeavours to deliver the Services in a timely manner but time shall not be of the essence for performance of the Services.

The Customer agrees that Fresh Energy does not incur any liability for delay in performing, or failure to perform, any of its obligations as per this Agreement in the event such delay or failure result from partially or entirely events, circumstances or causes beyond Fresh 's Energy's reasonable control.

Unless it expressly states otherwise this Agreement does not give rise to any rights under the Contracts (Rights of Third Parties) Act 1999 to enforce any term of the Contract.

This Agreement shall be governed by the laws of England and Wales and the parties submit to the exclusive jurisdiction of the courts of England and Wales.